Success Stories of Businesses Using BPO Services

Business process outsourcing is a widespread strategy through which businesses can fuel their success. By delegating non-core administrative tasks to outsourcing agencies, companies can keep their eye on core activities and work towards attaining organizational goals. Most of the successful organizations today adopt outsourcing to take care of their internal operations efficiently. However, there are also organizations unsure about how BPO services can elevate their business growth. Through this blog, we will examine two success story of BPO services through which we have helped organizations resolve specific challenges in their business. Also, let us navigate you through how they saved their time and resources for core objectives. We are Allianze GCC, the best BPO agency in the GCC, with whom every business can rely.

Case Studies that Showcase the Success Story of BPO Services

1. How Data Analytics Plays a Crucial Role in Sales Forecasting

(https://www.allianzeinfosoft.com/data-analytics)

The client was a renowned grocery store in the United Kingdom. They had approximately 100 products and 15,000 product stocking units. They heavily relied on the business principles that developed over time to forecast the inventory management system. However, the inventory management planning system they followed for both promotional and non-promotional sales required an update. The existing principles offered limited flexibility, and they needed a new forecasting model that best spoke for the outcomes of their promotions.

Although they were aware of the importance of sales forecasting in decision-making, implementing the same was the ultimate challenge before the client. That is, forecasting the product costs and the revenue from the sale was a great challenge. This happened especially in the case of newly launched products.

For this project, we incorporated data analytic services and implemented the item*store*day procedure. Through this procedure, we tracked the quantity of products in every store on a daily basis. Here’s a breakdown of how we assisted them:

1. Our data collection team collected sales data (both promotional and non-promotional), combined it, and created a unified data pool for side-by-side analysis.
2. While processing the data, we removed data on sales boosted by holidays and general trends.
3. By analyzing the time series and frequency of the product purchase, we developed a forecasting model on the initial sales outcome and the promotional raise that follows.
4. Additionally, we created categories and sub-categories for some products that didn’t fit the existing criteria. This way, we ensured that no products were left behind and every product fit better into the existing categories.
5. With statistics from the store, our experts simplified weekly sales reports into daily sales data for easy analysis.
6. Also, we identified products that were similar to the newly launched products. This was done by analyzing and grouping eight pivotal characteristics.
7. At last, we automated the whole process. This way, our client was able to achieve real-time data on the sales performance daily and weekly.

Speaking of the end result, our client was highly satisfied. We resolved the major issue they faced – sales forecasting. With our perfectly tailored data analytic process, they achieved an average improvement of 18% in sales and inventory management at that time. This is just one success story of BPO services that reflects how outsourcing can help organizations achieve better results.

Lesson learned: Data is crucial for every industry. Leveraging data-driven BPO services like data analytics can help organizations manage and optimize sales, inventory, and business operations. Also, it is essential to realize and adapt to the evolving demands of the business world.

2.Document Scanning and Indexing Services for Effective Data Storage

(https://www.allianzeinfosoft.com/bpo-case-study)

An acclaimed tour operating company in the United Kingdom approached us for document scanning and indexing services. They are a leading company with 25 years of experience, dealing with over 1000 customers every month. Basically, tour operating companies possess a large number of physical forms. These forms contain information about their customers that needs to be handled carefully. We’ve received two lakhs of physical forms via courier then.

The major challenge they faced was storing and managing the physical documents. These forms occupied a significant space in their office. Another challenge they faced was organizing the forms correctly. Retrieving them by in-house employees was cumbersome, so they outsourced them to our data scanning and indexing services. These are the steps that we followed at Allianze GCC:

1. With high-speed scanners that are able to handle large volumes of data, our experts converted physical documents into digital images.
2. We further performed data sorting, data entry, and data indexing to extract the relevant data from the images. For each document, we assigned specific keywords or metadata to find and access them easily.
3. For the effective processing of data, we created a skilled team of 3 document scanning and data sorting experts, 6 data indexing experts, 4 quality checking experts, and two audit personnel.
4. Their collective effort reflected as follows – data scanning experts scanned the documents carefully, sorting experts prepared and organized the digital images carefully, data indexing experts captured relevant information following the appropriate indexing criteria, the QC team consistently reviewed the digitized forms and pointed the areas of improvement, and reviews from the audit team reassured the quality of indexed forms.

With Allianze GCC’s BPO services, the tour company successfully converted its unmanageable physical documents into digitized forms. By incorporating BPO services such as document scanning and indexing, we helped them manage their customer information. Thereafter, our client enjoyed the effortlessness of quick access to customer information, reduced storage of physical forms, and improved internal operations.

Lesson Learned: A well-founded BPO strategy combined with a skilled workforce, technology, and commitment to delivering high-quality services can improve the overall efficiency of any organization.

Conclusion

By outsourcing to the best BPO outsourcing company in GCC, organizations can increase business efficiency and boost growth. For the efficient management of resources, data management, and smooth functioning of business operations, BPO services are a pathbreaking strategy. Nevertheless, the success of BPO services lies in the seamless communication and collaboration of an organization with the best BPO agencies. Collaborate with the best BPO agency in the GCC and unlock new growth opportunities for your business.

Looking for the best BPO outsourcing company in GCC? Contact us at [email protected].